Shipping Policy

 

SHIPPING

Chiluna ships to any address in Canada and the United States. 
Canada: All orders are $10.00 flat rate shipping and orders of $120 or more receive free shipping. 
United States: All orders of $120 or more receive free shipping. 

**This does NOT include any applicable taxes and/or duties.

All products are handcrafted in small batches when you order, so please allow 5-7 days between ordering and shipment confirmation.

RETURNS POLICY

You may return any items within 30 days of delivery for a full refund, including shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.